|
We will accept exchanges within 10 days of receipt. Sale of discounted items is final and can only be exchanged for a different size if we have the item in stock. 1ereavenue.com has the largest online selection of Joseph Ribkoff. In order to continue offering clients the most complete collection along with numerous sizes and a competitive price, we do not issue any refunds. All exchanges must be authorized by a member of our staff prior to sending the item back. All unauthorized exchanges will be refused upon receipt. We will be providing you with an authorization number that must be indicated on the parcel along with the word RETURN. All customers must include their name, email address and the style no. of the item(s) they wish to receive in return inside the parcel.There will be a $15 restocking/shipping fee for all exchanges sent from Canada or the United States. The fee for international shipments will vary depending of the weight of the parcel. You will receive a money request via PayPal before the exchange is shipped out.
Please note, the returned item(s) must not be worn, altered or washed with all tags still attached.
Return address:Boutique 1ere Avenue
6890 st hubert
Montreal, Quebec
h2s2m6
CanadaExchanges shipped from the USA:All exchanges shipped from the United States must be shipped via USPS ONLY (UNITED STATES POSTAL SERVICE) and NOT a private company such as UPS and FedEx. Customers must make sure to indicate a low value (below 95$) on the parcel to be exempt from custom/duty fees. 1ereavenue is not responsible for any fees encountered due to the customer's failure to comply with the policy.Exchanges shipped from outside Canada and the U.S.A:All exchanges shipped from outside America must be shipped via the post office and NOT a private company such as UPS and FedEx. Customers must make sure to indicate a low value (below 95$) on the parcel. Following this procedure will eliminate the risk of being charged any custom/duty fees. 1ereavenue is not responsible for any fees encountered due to the customer's failure to comply with the policy.
Item AvailabilityDespite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact you via email to notify you. The client will then have the option to switch the purchased product or to get a refund.The merchandise available at 1ereavenue.com is subject to change.
Account RegistrationAll clients who desire purchasing a product must create an account on our website. Registration is a quick and easy process that allows clients to:- Shop faster- Be up to date on an order's status- Keep track of the orders previously made- Receive email updates on promotions and sales (if requested) Forgot Your Password?Your account password can easily be changed if forgotten. You must first click on "My Account". Once you've accessed the page, click on "Password forgotten? Click Here".Once completed, enter your email address and you will automatically receive a new password to your email account.PaymentsWe accept all major credit cards as well as echeck payments. When an order is placed on our website, your financial information is never shared with the merchant. The system we use (PayPal) helps protect your credit card information with industry-leading security and fraud prevention systems.Sales TaxA 5% sales tax is added on all order placed within Canada. All other countries are not subject to any sales tax.
| 
Français 
