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Help (FAQ)

Q: Do you ship worldwide?
A: Yes we do!

Q: How long will it take to receive my order?
A: The majority of our orders are delivered within 1 to 4 business days. The delay will vary according to the country and shipping service chosen.

Q: Am I provided a tracking number?
A: Your tracking number will be sent to your email address upon shipment. In some rare cases, the tracking number won't be available but insurance will be offered.

Q: What should I do in case of a lost shipment?
A: All parcels are shipped fully insured therefore customers have nothing to worry about! If a parcel happens to be lost, our team will conduct an investigation. Once confirmed missing, the order will be re-shipped express immediately.

Q: Do you have a return or an exchange policy?
A: All items can be returned for a refund within 14 days of receipt. For more info, please consult our store policy.

Q: Do you offer free returns?
A: We currently offer free returns for orders shipped to: Canada, USA and the UK.

Q: What should I do if I'm having trouble purchasing online?
A: We're here to help! Please give us a call at 1888 605 5525 (Canada / U.S.A) or 514 225 4850 (Worldwide) or send us an e-mail for immediate assistance.

Q: What is PayPal?
A: PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

Q: Is it safe to use PayPal as a mean of payment?
A: PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Q: Will I be charged a sales tax?
A: Only Canadian orders are subject to a sales tax. Please consult the chart for additional information.


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Q: What are your shipping and handling charges?
A: Shipping and handling is free for most countries.1ere Avenue reserves the right to charge a shipping fee when necessary.

Q: Can I place my order by telephone?
A: Yes, you certainly can.  The process of placing your order online and by phone is exactly the same. ( Please note, we do not accept Amex as method of payment by telephone.)
Q: What are the accepted payment methods on your website?
A: We accept Visa and Mastercard. Through the PayPal option, we also accept American Express and Discover cards. If you have any questions, please contact a member of our care team who will be happy to assist you.
Q: Who sells Joseph Ribkoff in my area?
A: Unfortunately, we aren't associated with any boutiques outside of the region of Montreal. 
Q: My size isn't available on the website. Can I still order it?
A: Please contact a member of our care team either by e-mail or by telephone for additonal assistance and item availability at 1-888-605-5525. 
Q: Does Joseph Ribkoff run true to size?
A: The general feedback from our clients is that Joseph Ribkoff items are cut slightly smaller than your usual brands. 
Q: Who is your shipping courrier?
A: Orders within Canada are shipped through Canada Post and U.S. & International orders are shipped via FedEx or DHL 
Q: Are there any available promocodes that I can apply to my order?
A: All promocodes that may be applied to an order are generated from a previously returned item. Unfortunately, any promocodes from outside sources (i.e. Google, etc..) are unauthorized and cannot be used on an order. The best way to take advantage of 1ere Avenue's discounted items and/or promotional sales is by signing up to our newsletter.