Help (FAQ)

Q: Do you ship worldwide?
A: Yes we do!

Q: How long will it take to receive my order?
A: The majority of our orders are delivered within 1 to 4 business days. The delay will vary according to the country and shipping service chosen.

Q: Am I provided a tracking number?
A: Your tracking number will be sent to your email address upon shipment. In some rare cases, the tracking number won't be available but insurance will be offered.

Q: What should I do in case of a lost shipment?
A: All parcels are shipped fully insured therefore customers have nothing to worry about! If a parcel happens to be lost, our team will conduct an investigation. Once confirmed missing, the order will be re-shipped express immediately.

Q: Do you have a return or an exchange policy?
A: All items can be returned for a refund within 14 days of receipt. For more info, please consult our store policy.

Q: Do you offer free returns?
A: We currently offer free returns for orders shipped to Canada and the U.S. 

Q: What should I do if I'm having trouble purchasing online?
A: We're here to help! Please give us a call at 1888 605 5525 (Canada / U.S.A) or 514 225 4850 (Worldwide) or send us an e-mail for immediate assistance.

Q: What is PayPal?
A: PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. 

Q: Is it safe to use PayPal as a mean of payment?
A: PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Q: What are your shipping and handling charges?
A: Shipping and handling is free for most countries.1ere Avenue reserves the right to charge a shipping fee when necessary.