Q: Do you ship worldwide?
A: Yes we do!
Q: How long will it take to receive my order?
A: The majority of our orders are delivered within 1 to 4 business days. The delay will vary according to the country and shipping service chosen.
Q: Am I provided a tracking number?
A: Your tracking number will be sent to your email address upon shipment. In some rare cases, the tracking number won't be available but insurance will be offered.
Q: What should I do in case of a lost shipment?
A: All parcels are shipped fully insured therefore customers have nothing to worry about! If a parcel happens to be lost, our team will conduct an investigation. Once confirmed missing, the order will be re-shipped express immediately.
Q: Do you have a return or an exchange policy?
A: All items can be returned for a refund within 14 days of receipt. For more info, please consult our store policy.
Q: Do you offer free returns?
A: We currently offer free returns for orders shipped to: Canada, USA and the UK.
Q: What should I do if I'm having trouble purchasing online?
A: We're here to help! Please give us a call at 1888 605 5525 (Canada / U.S.A) or 514 225 4850 (Worldwide) or send us an e-mail for immediate assistance.
Q: What is PayPal?
A: PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.
Q: Is it safe to use PayPal as a mean of payment?
A: PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Q: Will I be charged a sales tax?
A: Only Canadian orders are subject to a sales tax. Please consult the chart for additional information.
Q: What are your shipping and handling charges?
A: Shipping and handling is free for most countries.1ere Avenue reserves the right to charge a shipping fee when necessary.