Free Shipping Worldwide Free Returns Lowest Price Guarantee

Help (FAQ)

1ère offers free shipping worldwide on all items listed online.
Most our orders are delivered within 1 to 4 business days. The delay will vary according to the country and shipping service chosen.
Your tracking number will be sent to your email address upon shipment. In some rare cases, the tracking number won't be available, but insurance will be offered.
All parcels are shipped fully insured therefore customers have nothing to worry about! If a parcel happens to be lost, our team will conduct an investigation. Once confirmed missing, the order will be re-shipped express immediately.
All items can be returned for a refund within 14 days of receipt. For more info, please consult our store policy.
We currently offer free returns for orders shipped to: Canada, USA and the UK.
We're here to help! Here's how to get in touch with us:
Toll free at 1-888-605-5525 or 1-514-225-4850
[email protected]
Online Chat
Only Canadian orders are subject to a sales tax. Please consult the chart for additional information.

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Shipping and handling is free for most countries. 1ère Avenue reserves the right to charge a shipping fee when necessary.
Yes, you certainly can. The process of placing your order online and by phone is the same. Here's how to get in touch with us:
Toll free at 1-888-605-5525 or 1-514-225-4850
[email protected]
Online Chat
We accept Visa and Mastercard. Through the PayPal option, we also accept American Express and Discover cards. If you have any questions, please contact a member of our care team who will be happy to assist you. Here's how to get in touch with us:
Toll free at 1-888-605-5525 or 1-514-225-4850
[email protected]
Online Chat
Please contact a member of our care team for additional assistance and item availability. Here's how to get in touch with us:
Toll free at 1-888-605-5525 or 1-514-225-4850
[email protected]
Online Chat
Orders within Canada are shipped through Canada Post and U.S. & International orders are shipped via FedEx or DHL.
All Canadian orders are shipped via CanadaPost. International orders can be shipped via Fedex or DHL depending of the location.
All promocodes that may be applied to an order are generated from a previously returned item or by an active promotion. Unfortunately, any promocodes from outside sources are unauthorized and cannot be used on an order. The best way to take advantage of our promotions is by signing up to our newsletter here.

Avenue Rewards

Create a free account by registering your email address. Simply click here or on LOGIN on the top right corner of our site. Once you’re done, login and start shopping!
You will earn Rewards for every item you purchase (some exceptions apply). The specific amounts can be seen in the product details page only while logged in.
Avenue Rewards can not be converted to a $ amount however when enough Rewards are accumulated, you can select a free piece from our website.
Absolutely not! It’s entirely free! It’s our way of saying thanks for your loyalty! The more you shop the more you gain.
Click on the following link to view the amount of Rewards that are required to select any free piece within a clothing category! Each of our categories require a different amount of Avenue Rewards. For example, A free coat requires more Rewards than a free skirt.
You can only use your Avenue Rewards when the full amount required to purchase has been accumulated.
Everything you need to know about your Avenue Rewards program is located on your account page. Log in to your account here and check your Avenue Rewards.
Your Avenue Rewards will be added to your account within 12 hours of shipment.
Your Avenue Rewards can be applied to just about any item on our site!
Select the item you want and opt to pay with your Avenue Rewards at the checkout!
We do not currently accept any returns on items purchased using Avenue Rewards.
Click on the following link to view our Avenue Rewards spending guide.
Your Avenue Rewards have no expiration date! So no rush darling, take your time and use them when you want to!
The Avenue Rewards you’ve received for that piece will be deducted from your account upon receipt of the item at our warehouse.
When enough Rewards are accumulated, simply:
  1. Log in
  2. Add your selected piece(s) to your shopping bag
  3. Opt to pay the piece with your Avenue Rewards at checkout