Store Policy

Thank you for shopping with 1ère Avenue! We hope that you'll be delighted with your purchase. In the event that you're not satisfied with your item(s), you may return your order for a full refund within 14 days of receipt* Please note that sale items are eligible for a store credit only.

 

USA, UK & Canadian Returns:

Shop now and think about it later! Don't worry, we've got FREE returns!* Scroll to the bottom of our website and click on "Return Activation". Follow the instructions in order to activate your return labels included inside the package. 

 

All other countries:

We make returns easy! Scroll to the bottom of our website and click on "Return Activation". Follow the instructions as the procedure might vary from one country to another. Detailed return information can be found inside the package.

Return address:

Boutique 1ere Avenue
6890 st hubert
Montreal, Quebec
h2s2m6
Canada

 

Price Match - 10% Guarantee

Shop with confidence!

For all sale items: If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer, we'll beat the price by 10%.

For all regular priced items:  If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer, we will match the price and include a free premium travel bag as a personal apology! 


See below for qualifying details:

  • Shipping fee must be added to the product prior to comparing pricing
  • The item must not be defective and/or a production sample
  • The customer must provide the website link showing the product and pricing details
  • The color & size requested must be available on the retailer's website

 

Item Availability

Despite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact the client via email. The client will then have the option to get a refund.The merchandise available at 1ereavenue.com is subject to change.

 

Original Condition

Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached.

 

Fair use

If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads - way more than even our most loyal customer would order or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.

 

Payments

We accept all major credit cards as well as echeck payments. When an order is placed on our website, your financial information is never shared with the merchant. The system we use (PayPal) helps protect your credit card information with industry-leading security and fraud prevention systems.

 

Sales Tax

Only Canadian orders are subject to a sales tax. Please consult our FAQ page for a tax chart.

 

Shipping

Shipping and handling is free for the majority of countries. 

* Some restrictions apply. 1ere Avenue reserves the right to charge a shipping fee under certain conditions. Consult our customer care team for details.

1ereaveweb03