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Store Policy

 

Thank you for shopping with 1ère Avenue!  We hope that you'll be delighted with your purchase. In the event that you're not satisfied with your item(s), you may return your order for a full refund within 14 days of receipt* Please note that clearance items are eligible for a store credit only.
 

USA & Canadian Returns:

We make returns easy! Scroll to the bottom of our website and click on "Return Activation". Follow the instructions in order to activate your return labels included inside the package. 

International returns:

 
We make returns easy! Scroll to the bottom of our website and click on "Return Activation". Follow the instructions as the procedure might vary from one country to another. Detailed return information can be found inside the package.

 

Return address:

Boutique 1ere Avenue
6890 st hubert
Montreal, Quebec
h2s2m6
Canada

 

Price Match - 10% Guarantee

 
Shop with confidence!
 
For all sale items:  If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer,  we'll beat the price by 10%.
 
For all regular priced items:  If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer, we will match the price and include a free premium travel bag as a personal apology! 

See below for qualifying details:
 

 

Item Availability

 

Despite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact the client via email. The client will then have the option to get a refund.The merchandise available at 1ereavenue.com is subject to change.

 

Payments

 

We accept all major credit cards as well as echeck payments. When an order is placed on our website, your financial information is never shared with the merchant. The system we use (PayPal) helps protect your credit card information with industry-leading security and fraud prevention systems.

 

Sales Tax

 

Only Canadian orders are subject to a sales tax. Please consult our FAQ page for a tax chart.

 

Shipping

 

Shipping and handling is free for the majority of countries*. 1ere Avenue reserves the right to charge a shipping fee for certain areas and/or countries.

 

 

* Some restrictions apply. Consult our customer care team for details.